Our
Vision
- To be considered as Australia's most highly respected residential
care placement service, based upon the quality of our service, the quality of
our professional staff and the outcomes that we have achieved for our family clients.
- To
carefully grow our business so that we can assist more families, without reducing
the quality of our service provided to the individual and their family.
- To
provide a unique working environment for our staff, which maximises their skills,
experiences and, above all, their personal satisfaction in helping our family
clients.
Our Principles - Each person that requires residential
care is a unique individual with wonderful life experiences and with their own
and family needs.
- Each person that requires residential care is treated
with respect and their dignity is protected at all times, no matter what health
care needs they require.
- Our service must reduce the anxiety and stress
for the family carer by providing accurate and current information and sharing
experiences of other family carers who have faced similar situations.
We
have helped hundreds of families find the right care and accommodation for their
loved one.
Feeling overwhelmed ? Relax.
We are a dedicated
aged care placement service.
That's all we do. Contact
us for help.
We can save you time and stress and make sure that the
most appropriate placement is achieved by :
Taking the time to understand your family needs related to care level, financial
situation, location preferences and social needs.
Using our industry knowledge and experience to match the appropriate aged care
homes to those individual family needs.
Using our trusted networks to arrange visits to aged care homes to support your
decision making.
Assisting with the application process by preparing and submitting the
application forms and all required paperwork.
Providing fast notification and response to vacancies as we are informed
by aged care home managers.
Negotiating accommodation bonds and related fees with aged care home operators
on your behalf.
Being your family's personal advocate to ensure a prompt and appropriate
placement.
Providing carefully selected skilled and compassionate staff to ensure
your family has a minimum of worry during this time.
Independent and professional advice on high care, low care, supported residential
services and assisted living arrangements.
Aged Care Connect ...bridges the gap between the ACAT assessment and
before an appropriate placement is secured.
have been helping families
with their aged care placement needs since 2002.
Our knowledge, experience
and network includes high and low care facilities, supported residential services
and assisted living arrangements.
We are passionate and independent so
you receive unbiased advice and assistance with your aged care placement needs.
We are proud of the fact that the majority of our placements are made from
referrals. We believe that the best way to find new customers is to make sure
that our current customers are satisfied with our service.
In recent
times, we have been receiving an increasing number of requests to help with making
decisions about assisted living and independent living lifestyles.
After
we have participated in the placement for a family client, we ask the family for
written feedback, to ensure that we continue to develop our placement service
in ways that best meet our future family client needs.
enquiry
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 Dear Andrea, I am really
impressed with Ashley Terrace and am extremely happy with the placement. I visited
my mum again today and for the first time she seemed back to her bright self,
good skin, bright eyes, pretty blouse and fresh lipstick!!
Mum commented
that the staff are lovely and extremely helpful and 'the food is good'. She has
found a buddy and hopefully this is a turnaround point for her. Thanks again to
both of you for your help. Kind regards. 
Dianne M. (26 Mar 08)
Many thanks for making
a potentially difficult meeting a positive experience for us all
Sue and Steve(8 Jan 08)
Thank you for all your
help. I would not have had a hope all on my own. I hope Brian settles in well,
he should do so. Thanks again,
Mrs Carmel T.(12 Aug 07)
Your
assistance in locating a place for my mum where she lives and then negotiating
with the aged care facility was such a relief for me and very much appreciated.
Also, your advice in relation to the costs when entering low care, as well as
providing referrals to applicable financial advisors, has been invaluable.
Thank you
Mrs Rhondda J. (16 Feb 07)
I
cannot help but think how fortunate we have been in the way everything has worked
out. Having Ada and Keith being placed together, in a very comfortable and caring
facility, and especially in a location so close to family members has been ideal.
Best Wishes
Mr Ken C. (27 Oct 06)
Thank
you for all your assistance. Dad has settled in and now refers to his unit as
"the place where I used to live" so this is a good sign that he has
accepted it. I have passed your contact details to the retirement village manager.
As you did such a good job, I think others should know about your service
Best Regards
Ainslie (23 Sep 05)
Download your aged care placement checklist - questions to consider
Aged Care Connect (pdf 49kb)
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